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OPERATIONAL SUPPORT SERVICES

operational support services

In addition to our sales and customer service capabilities, Call Direct Partners can also assist you with many aspects of your back-office support that will allow you to stay focused on the day-to-day responsibilities of running your business.

Click here to learn more about the assortment of operational support services we offer that will benefit your business immediately.

Reservations and Appointment Setting

When businesses are looking for practical ways to trim overhead costs without giving up the quality of their in-house resources, oftentimes they find that outsourcing labor-intensive tasks such as appointment scheduling and confirmation to be at the top of the list. The same generally applies to tasks like accepting and processing reservations since these functions are also easily adaptable to the call center environment. For a surprisingly low cost, Call Direct Partners can become your business advocate and handle these tasks in a professional manner that will positively reinforce your customers decision to do business with you.

Other Support Services

In addition to our Tier 1 Technical Support and Dispatch services, we can also provide a variety of other consumer-driven call center services on a 24/7 basis including: website navigation assistance, internet service assistance, warranty/post-warranty support, software installation, general troubleshooting and product information support.