+1 877 254 7252 info@calldirectpartners.com

JOB OPENINGS

 

Order Processing Representative

Call Direct Partners (CDP) is now seeking dynamic individuals to work as Call Center Representatives in our Order Processing division. Full-time employees enjoy excellent benefits including health insurance, dental, and vision. We also offer career development and support in-house promotions within CDP.

About CDP

CDP is a fast-growing, teamwork-oriented workplace. We provide you with all the paid training and tools to help you get started on your new work path. We promote employee engagement and culture to provide a happy and productive work environment for all employees.

WELL BEING

CDP provides a variety of optional health benefits that are available to all team members.

  • Life Insurance
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance

WORK-LIFE BANANCE

At CDP, we care about our team members and understand that there is more to life than just work.

  • Paid Training
  • Paid Time Off
  • Healthy Initiatives
  • Flexible Work Schedule

RISE-TO-ACTION

CDP offers programs to provide uncap commissions, more fun, and more drive.

  • Partner Referral Program
  • Company Sponsored Events
  • Emerging Leaders Program and other development training

Job Summary

Our Call Center Order Processing Reps are the front line and the first voice of our company. In this position you will be responsible for providing data entry services and sales support to a variety of CDP clients, by receiving inbound calls from customers regarding the initial purchase of our product.

Responsibilities

include, but are not limited to:

  • Provide order entry support for field sales representatives selling video and broadband services in retail stores (Walmart, Costco, Sam’s Club, etc.) 
  • Determine customer eligibility for product offers and promotions  
  • Provide information about video and broadband products and services 
  • Review service terms and conditions 
  • Determine charges for selected products/services and process payments 
  • Assist field sales reps in scheduling installation appointments  
  • Escalate customer or field sales rep calls to supervisors as needed 
  • Consistently meet or exceed established call center goals (KPI’s)
  • Remain up to date on all products and services provided or supported by CDP and it’s businesses

MANDATORY TRAINING SCHEDULE

Training will be conducted the first week and a half then you will assume your normal schedule on the Production Floor. Details are as follows

1st week: Monday – Friday: 8:00 am – 5:00 pm (1 hour lunch)

2nd week: Monday – Wednesday: 8:00 am – 5:00 pm (1 hour lunch)

Thursday and Friday: On Production Floor (schedule to be provided)

Qualifications

  • High School Diploma, GED or Equivalent Certification or Military experience   
  • Type a minimum of 35 WPM 
  • Ability to navigate multiple computer screens simultaneously 
  • Strong written and verbal communication skills 
  • Proven ability to multi-task and work efficiently in a fast-paced environment 
  • Schedule flexibility a must

Bilingual English/Spanish Order Processing Representatives will be compensated at a higher rate.

Approved applicants must submit to a Drug Screening and Background Check

Call Direct Partners is an Equal Opportunity Employer